Your Debt Expert is a trading style of Creditfix and Carrington Dean.

We endeavour to ensure our work is of a high standard.

If at any time you are unhappy with the services we have provided, you should in the first instance contact us either by:

Email – customer.service@creditfix.co.uk

Your complaint will be investigated and we normally aim to provide a full response within 30 days of receipt of the complaint. If we require more time to complete our internal investigations we will inform you via email and advise you of the reasons why this has been extended.

What information we need

To assist us in dealing with your complaint please provide the following:

If your complaint relates to any aspect of the services you have received in connection with a formal insolvency appointment e.g. an Individual Voluntary Arrangement or If you remains dissatisfied with our final response or if we have been unable to resolve the complaint, then you can contact the insolvency Complaints Gateway by: